SHIPPING & DELIVERY
Off Road Warehouse offers Free Ground Shipping on most items over $99 in the lower 48 states and under 95 pounds. Over 95 Pounds but under 149 Pounds discounted shipping charges apply. If the item is over 150 pounds it will be quoted as Freight. Freight orders are excluded from the free shipping as well as some specific Items like Wheels, Tires , Bumpers etc. Shipping by Off Road Warehouse is done through USPS , FedEx , DHL or UPS. We will always ship the most cost effective method unless requested otherwise.
All orders are usually processed within 24 hours and if there are any delays for reason such as backorder or a delay from a manufacturer you will be contacted by a customer service representative. Please check junk folders as sometimes emails get misplaced. No shipping goes out on Saturday or Sunday. Any orders placed on the weekend will be fulfilled on Monday or the next closest business day depending on holidays. You will be contacted by e-mail with the tracking number once the item(s) you have ordered ship.
The price of shipping is calculated at checkout but it may not always be accurate if that is the case a customer service representative will contact you to inform you of such a problem. Sometimes a shipping charge will be more because it is oversize or it may be less due to being able to package together as a single unit. Also overseas or out of country orders may have increased charges. You order will be put on hold until the changes in shipping cost can be approved or disapproved.
If you live in Alaska or Hawaii you must pay shipping and all foreign orders are required to pay shipping as well as customs duties.
If you selected the in store pick up option , please allow us time to process your order and contact you prior to arriving at a store. We need to arrange to have the item at your desired location prior to your arrival. The store will not be aware of your order until we process your order for pickup.