I've had this winch for about 2 years now on my 2011 Super Duty, and it has been pretty reliable. The free spool is pretty smooth, and it does the trick. I have the 12k one. My two big complains (which aren't that bad, just be being picky),1- The go go button port definitely needs a cover added. I have spent a lot of time using my torch or lighter to melt ice out of it. Nothing I can't fix… right?2- The eye lit bolt on the shaft is cheap and stripped out on mine. I never had less than three spools on it and that happened. I replaced the bolt with a bigger bolt…I also put a lot of use to this, so it has seen a lot of dicey adventures.